Domestic Violence Training for Communications Professionals (Dispatchers/Call Takers)

This one- and-a-half-day, 12-hour training is for dispatchers, call takers, and other emergency services telecommunication professionals and their supervisors. To date, NSA has held approximately 11 trainings (including pilots) nationwide and approximately 300 call takers have successfully completed the training.

Expert law enforcement, prosecutors and advocates team-teach contemporary concepts of domestic violence intervention and investigation.

During this training geared to address the specific needs of small towns and rural areas, training participants will learn how to:

• Conduct effective responses to domestic violence 9-1-1 calls
• Use new interviewing, evidence gathering, and probable cause determination techniques in domestic violence cases
• Enhance the safety of victims of domestic violence and of officers responding to domestic violence calls
• Apply federal and state laws pertaining to domestic violence
• Identify liability issues for dispatchers/call takers
• Describe the dynamics of domestic violence
• Identify the impact of domestic violence on society.

Depending on state regulations, individuals who complete this training will receive 12 hours of POST certification.

This training is tuition-free. Participants are responsible for their transportation, lodging, and meals.