EQ for Dispatchers

March 17, 2020
1:00pm - 2:00pm

Telecommunicators are the life-line of any law enforcement agency.  They are the connection between citizens in need and the officer /deputy on the street.  Due to their unique position, they are inundated with constant stress, often without an effective way to release it.  This accumulation of stress can lead to burn-out, apathy, increased sick-time or at its peak the on-set of PTSD.

The question is how to provide a coping strategy for the telecommunicator and increase their professional development.  The answer is  Emotional Intelligence.

The practice of Emotional Intelligence through the process of mindfulness provides the telecommunicator with strategies to deal with chronic stress accumulation, restoring empathetic understanding and further developing their communication skills.

This engaging webinar provides the telecommunicator with strategies to combat stress, reduce burn-out, re-ignite their “why” and increase their emotional intelligence competencies.


Thomas Dworak is a retired Sergeant (31 years) from a suburban Chicago police department where he was the Field Training and Evaluation Program Coordinator and the Lead Defensive Tactics/Use of Force Instructor.  As founder and lead instructor of The Adaptive Way, he developed and facilitates The Adaptive FTO.  Thom’s knowledge of experiential learning, emotional intelligence, critical thinking, creative problem solving and decision making shaped The Adaptive FTO into a program for the changing training environment Field Training Officers and their trainees find themselves in daily.

Thom facilitates training throughout the United States in Field Training, Instructor Development, Leadership, Use of Force, Defensive Tactics and is a Core Instructor for Below 100. He holds the position of adjunct faculty at the Suburban Law Enforcement Academy at the College of Du Page providing instruction to recruits in defensive tactics and scenario-based training. Thom is a Federal Court certified Expert Witness in Police Practices and Use of Force. He is a member of the International Law Enforcement Educators and Trainers Association (ILEETA), an annual conference presenter and serves as the Instructor Development Section Editor of the ILEETA Journal.

You can follow Thom on Twitter @dworakt or @TheAdaptiveFTO.