Emotional Intelligence: Recognizing Interpersonal Skills and Empathy

March 11, 2021
3:00pm - 4:00pm

Can you walk in someone else’s shoes? How you relate to others can impact a situation’s outcome. This combination of social and emotional components work together and influence not only how well we utilize our skills of self-perception, self-expression, but also the way we build and maintain relationships, solve conflict, and manage stressful challenges.

During this webinar we will:

  • Discuss the strongest of all de-escalation tools
  • Examine Interpersonal Skills as a tool to resolve conflict

This is part of a six-part series:


PRESENTER:

Cheryl Stewart has more than 20 years of combined experience as a Communications and Organizational Development Professional. She is passionate about research and data collection and enjoys empowering others on how to “figure things out” in order to achieve their goals. Cheryl started her career as a TV-News Producer and worked in several television markets.

Currently, she is the Director of Organizational Development with the Maryland Aviation Administration where she oversees Performance Management, Learning and Development, and Employee Development Services for almost 500 employees.

She has a BA in Broadcast Communications from Loyola University, New Orleans  and MS in Organizational Development and Strategic Human Resources from Johns Hopkins University.