Recipes for Controlling the Emotional Hijack When Roasted, Shaken, and Stirred amid Crisis

August 16, 2018
1:00pm - 2:00pm

When the stakes are high and emotions are strong, staff may understandably struggle to maintain composure and communicate effectively. Overcoming the emotional strangle that occurs when the brain is hijacked by fight or flight reflexes is essential for the restoration of safe and productive dialogues with distressed or aggressive persons. Attendees of this webinar will review disruptive yet predictable behavioral patterns of inmates, practice the elements of speaking persuasively and calmly when under duress, and apply sensible de-escalation strategies for safe and effective exchanges with dysregulated inmates. Taking information beyond theory, this webinar is designed to provide practical and well-defined diffusion techniques, ensuring attendees leave with clear recipes for success.