Turning Conflict Into Conversation
Although conflict is a daily fact of life, most of us never really learned how to engage in it effectively. What’s worse is that our dysfunctional patterns of how we interact during conflict have become ingrained and are hard to change. This workshop will provide an overview of why conflicts occur and the unmet needs that underlie them. It will also explore the weaknesses of traditional views and approaches to conflict, provide a new framework for conflict resolution, and teach the skills necessary to successfully navigate and resolve conflict in all settings (personal and work). Participants will learn how to resist the urge to avoid conflicts, gain skills to effectively address conflict without harming relationships and learn how to improve their communication skills so resolution can occur.
This is part 2 of a two-part series. Click here to register for Part 1 “Making Your Words an Asset Not a Liability: How to Improve What You Say & How You Say It” on November 20.
PRESENTER: Dr. Kimberly Miller is a sought-after speaker, consultant and trainer who has been inspiring and motivating individuals in our profession for over 15 years. She is a strength-based facilitator of individual and organizational change and is known for her relationship-based approach to her work and the skill-based, engaging training and consultation services she offers. She uses workshops, coaching, and organizational interventions to improve not only the individual line-level employee skills but also works to improve supervision, management, and the entire organization.
Dr. Miller’s educational background includes a Bachelor’s degree in psychology from Auburn University, a Master’s degree in clinical psychology from Ball State University, and a Ph.D. in counseling psychology from Colorado State University. She has been published in several academic journals, has authored four book chapters, and presented at numerous national and international conferences. Dr. Miller also serves as a reviewer for a number of prominent academic journals, and has received several national and international awards. In addition to her academic credentials, Dr. Miller has significant experience in leadership and mentoring with over 26 years of serving in supervisory and leadership roles.
** This webinar has been certified by the National Sheriffs' Association and may be eligible for Continuing Education Units through your POST. Please consult your local certification processes for additional details.
Paid subscribers that attend will be able to download a jointly issued attendance certificate that includes the National Sheriffs' Association logo.